Privacy Policy

Last updated: 21 October 2026

Lucent respects your privacy. This policy explains what personal data we collect through this website, why we collect it, and the rights you have under Kenya’s Data Protection Act, 2019.

Who we are

Lucent is run by Lucy Wahome, who is responsible for your personal data (the “data controller”). You can reach us at lucywahome66@gmail.com or on WhatsApp at 0745 477 472.

What we collect

• Your name, email address, subject and message when you use the contact form.
• Your phone number, name and messages when you contact us on WhatsApp.
• A record that you agreed to this policy when you sent the contact form.
• The messages you type into the chat assistant on this website.

We do not use tracking or advertising cookies. The site only remembers whether you chose light or dark mode, and keeps your current chat conversation until you close the browser tab. These settings stay on your own device.

Why we use it

We use your details only to reply to your enquiry, discuss the services you are interested in, and keep a record of our conversation. We process your data on the basis of your consent. We never sell your data or use it for unrelated marketing.

Who we share it with

Contact form messages are delivered to us through Formspree, a form service whose servers may be located outside Kenya. WhatsApp messages are handled by WhatsApp (Meta). Chat assistant messages are answered by Claude, an AI service from Anthropic whose servers are located outside Kenya; please don't share sensitive personal details in the chat. These providers process your data only to deliver the service and are bound by their own privacy and security commitments. We do not share your data with anyone else unless the law requires it.

How long we keep it

We keep enquiry messages for as long as needed to respond and follow up, and for no more than 24 months after our last contact, unless you become a client and a longer period is needed for our work together or by law.

How we protect it

The website uses a secure (HTTPS) connection, and we limit access to your data to what is needed to respond to you.

Your rights

Under the Data Protection Act, 2019, you have the right to:

• be told how your personal data is used;
• access the personal data we hold about you;
• ask us to correct or delete your data;
• object to how we use your data; and
• withdraw your consent at any time. This does not affect anything we did before you withdrew it.

To use any of these rights, email lucywahome66@gmail.com. If you are not satisfied with our response, you can complain to the Office of the Data Protection Commissioner (ODPC).

Changes to this policy

We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated.